Is updating trend micro anti virus necessary

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Unfortunately you must read all of the emails I have sent to Trend Micro to understand my problem. In fact, I am emailing you right now from my computer directly after trying your link below. - Click on Delete Files and check on the Delete Offline Content and click Ok on the prompt. - A window will appear click on the last button which has the Delete All Internet Files. they referred me here and told me to click the "Analyze this" button and post the log file from hijackthis and ask you guys what I should do.My problem does not lie with an internet connection because I am able to send and receive emails as well as surf the internet. For some reason Trend Micro will not update on my computer and is saying that I have no internet connection. I am beginning to believe that buying a Trend Micro product is a huge waste of my time and money. The problem is that there is nothing that says log file for me to copy and paste..i just don't know enough about computers to try and figure it out. - John (my website: )**If you need a more detailed explanation, please ask for it. ** If I haven't replied in 48 hours, please send me a message.Problem is, i already was connected to the internet. Download and save the Trend Micro Anti Virus plus Anti Spyware 2008 installer. Note: If you are using Windows Vista, a message may appear saying "A program needs your permission to continue". Wait as the following is checked: - Virus & Spyware - Minimum system requirements - Other anti-virus or anti-spyware program installed in your computer - Older version of Trend Micro installed in your computer 6. Click the Install button to start the installation process. The Installation Complete window will be displayed. The installation, including activation, is now complete. When I went to update trend micro, it still said "unable to fix". Date: Fri, 0800 From: [email protected]: RE: [SR #:1-122087265] RE: [RCC: US] Solution Bank - Question TO : [email protected] Valued Client, I understand that you are still having problems with the update.When I uninstalled Trend Micro and installed it again, all of the sudden I could not activate or update it. If you can't click on the link above, you may copy the entire web URL and paste it on the address bar of your internet browser.) Note: Downloading the installer may take a while, depending on the speed of your Internet connection. Read the license agreement, select I accept the terms in the license agreement then click Next . On the Serial Number window, type your serial number in the spaces provided then click Next. Click Next to start the services for Trend Micro Anti Virus plus Anti Spyware. The progress for activating/starting the Trend Micro Anti Virus plus Anti Spyware services will be displayed. Proceed to activating and registering your copy of Trend Micro Anti Virus plus Anti Spyware 2008. We are getting closer in isolating the problem, kindly follow the steps below so we can properly determine the issue.Maybe I should just go to one of your comptetitors and spend my money on their products from now on. When I went to click "Analyze this" button, it directed me to a site and there was nothing to click on that says log file. My browser caused a flood of traffic, sio my IP address was banned. My eye problems have recently increased and I'm having difficult reading posts.

Date: Tue, 0800 From: [email protected]: RE: [SR #:1-122087265] RE: [RCC: US] Solution Bank - Question TO :[email protected]: Dear Katherine, Greetings! Note: If a message appears asking you to delete quarantined files, click Yes to proceed with the uninstallation 10. If that's the case and help is needed, please PM a staff member for assistance. OK so this has been going on for over a month now and Trend Micro can't give me any answers!

Note: The Knowledge Base is a depository of information allowing users to get help in resolving any issue that may arise in using Trend Micro products. The message I received was, "Please reconnect this computer to the internet immediately to activate your software.

You can visit knowledge base web site at this link: you for your help Geno, Sadly the problem still isn't fixed. When I went to install it again using the link you provided, non of the windows you said would pop up actually popped up. If you can successfully open websites and receive email but still received this warning, then scheduled Trend Micro server maintenance has prevented you from activating Trend Micro Antivirus.

Thank you for contacting us, I am Czerny from Consumer Support Team and I apologize for the delay of our response. A message appears when the uninstallation is complete. Basically it all started when I tried to update my newly purchased Trend Micro.

In line with your concern, kindly refer to this link: Hope this proves helpful to you. When I try and update it says that I need to connect to the internet before I can update.

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