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To benefit most from this document, perform the tasks in order. Click the Services Tab, and check Hide All Microsoft Services 7. Reenable startup items one at a time, testing each time until you determine which item is causing the conflict. Do not disable the following required processes: wuauclt.exe, Win Mgmt.exe, WINLOGON. EXE, System Idle Process, System, svchost.exe, spoolsv.exe, SMSS. Then contact that item's developer for an update, if available. Choose Start Control Panel, and double click Add Or Remove Programs. -- If the disk doesn't have enough free space, then create additional space by removing unnecessary files. Remove those fonts from the Fonts folder, and repeat steps 4-6, this time adding only one font at a time.Keep track of the tasks you perform and the results of each, including errors or other problems. Make sure that the system meets the minimum requirements for Adobe Reader. Then contact that item's developer for an update, if available. In Windows Explorer, move all icons and shortcuts from the following folders to another folder: -- Documents and Settings/All Users/Start Menu/Programs/Startup -- Documents and Settings/ The simplest method to shutdown all remaining programs is to disable processes that are not required for the system to run. -- If the problem recurs, then startup items aren't the cause and you can reenable them. Double click on the Adobe Reader shortcut on the Desktop. Immediately after double-clicking, press and hold the left Shift key on the keyboard. Remove third-party plug-ins from the Reader plug-ins folder. Restore one Adobe Reader plug-in at a time and attempt to reproduce the error. When prompted, confirm that you want to repair Reader. After the repair is complete, restart your computer. Reinstall Adobe Reader in a simplified Windows mode. (See Section 3 of this document for more information.) 2. To determine the amount of free space, right-click the drive and choose Properties from the menu. When the problem recurs, remove the fonts using a font utility, remove the font and reinstall it from the original media, or contact the font manufacturer to obtain an updated version of the font. Create a new user account that has the same permissions as the account you use when the problem occurs.For more information, see the documentation for the anti-virus software. View the System Log to identify software conflicts.When starting, Windows adds entries to the System Log, which contains information about applications, security settings, and system information.Some of these tasks require you to locate hidden files or folders, or files by their full file names, which include extensions (for example, filename.ini). You can identify these applications and disable them before starting Adobe Reader. -- If the problem recurs, then contact the developer of the plug-in for assistance with there plug-in. Run a detect and repair on Adobe Reader with the corrupted Reader plug-ins removed from the Reader folder. Remove all corrupted plug-ins recorded in step 7 from the Reader plug-ins folder. Choose Start Control Panel, and double click Add Or Remove Programs. To re-create the Adobe Readerpreferences folder: 1. Adobe provides this information as a courtesy only and is not responsible for issues you may encounter if you run this command in an incorrect location. Microsoft Windows will delete all unprotected files from the Windows Temporary directory and then return to a blinking command prompt. To determine whether a font causes the problem, reduce the number of active fonts by moving the font files to another location: Don't remove the fonts installed by Windows. To access the Error-checking tool, double-click My Computer, right-click the desired hard disk, and choose Properties from the pop-up menu; in the Local Disk Properties dialog box, click the Tools tab, and then click Check Now in the Error-checking section.
-- If the Properties dialog box has a Driver tab, click it.
Always restart the computer after a system error occurs to refresh its memory. The free Adobe Reader is available from the Adobe website at Run Adobe Reader while no applications are running in the background. Click the General tab, and choose Selective startup. Choose Start Windows 2000 does not have the MSConfig utility for disabling start items. -- If the problem does not occur, then repeat step 6 with the next plug-in. Move one third-party plug-in back to the Reader plug-ins folder and attempt to reproduce the error. When prompted, confirm that you want to repair Reader. Color management preferences and other settings will be affected by using this solution. To restore custom settings, drag the file you moved in step 2 back to its original location, and then click Yes to replace the new Preferences folder. When Windows or an application crashes, however, temporary files can accumulate on the hard disk. Choose Start Verify that the command prompt reads C:\Windows\Temp before you enter the next command. You should run such utilities on each hard disk or partition.
Continuing to work without restarting the computer may compound the problem. Some applications that run in the background may cause system errors or freezes when running concurrently with Adobe Reader. -- If the problem doesn't occur, then repeat steps 8 with another third-party plug-in. The majority of the Adobe Reader preferences are stored within the registry. In Windows Explorer, go to Documents and Settings\Application Data\Adobe\Acrobat.0 folder and move the Preferences folder to another location (for example, C:\Temp). Intermediate troubleshooting If the tasks in the previous section don't solve the problem, try the following intermediate troubleshooting tasks. Run Detect And Repair while no other applications are running. Initiating this command at other hard drive locations can damage your Operating System. The Error-checking tool repairs bad sectors, lost allocation units and file fragments, cross-linked files, and invalid file names.
The memory could not be 'read'." "[filename] has generated errors and will be closed by Windows." Different factors can cause system errors, including conflicts among device drivers, software, and hardware, and corrupt elements in specific files. Click OK, and when the System Configuration Utility appears click Cancel. EXE You will need to disable these processes every time you need to reboot the computer. When prompted, confirm that you want to remove Reader. To make sure that at least 50 MB of free space is available on the hard disk to which temporary files are written: 1. If the complete pathname for the folder isn't visible, double-click TEMP in the Variable column, and note the folder name in the Variable Value box.
Although a system error may occur only when you work with Adobe Reader, Adobe Reader may not necessarily be the cause--it may be the only application that is memory- or processor-intensive enough to expose the problem. Then, try to re-create the problem: -- If the problem doesn't occur, one of the startup items conflicts with Adobe Reader. Then, try to re-create the problem: -- If the problem doesn't recur, then move the icons and shortcuts back to the Startup folder one at a time and restart the computer until you determine which item is causing the conflict. If a TEMP variable doesn't exist, contact your system administrator for assistance. In Windows Explorer, verify that the folder you noted in step 4 exists on a noncompressed disk partition that has at least 50 MB of free space: -- If the folder doesn't exist, create it: Right-click the drive, choose New Folder from the menu, and type the folder name you noted in step 4 (for example, Temp). Move font files, excluding those installed by Windows, from the Fonts folder to the folder you created in step 1. Move a few of the fonts from step 3 back to the Winnt/Fonts folder. Start Adobe Reader, and try to re-create the problem: -- If the problem recurs, then one of the fonts you moved in step 4 may be the cause.